Service Advisor
Location: Harley-Davidson–Florence, SC
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.
Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.
Benefits:
401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
Company Discounts
Opportunities for growth and professional development
Position Summary: Service Advisor
Become skilled at assessing Harley-Davidson motorcycles for repair, customization, performance and maintenance.
Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
Open & close all customer paid, warranty, and internal repair orders.
Strategically assign jobs to technicians based on skill level and project schedule.
Review work-in-progress to ensure quality and timeliness.
Handle all scheduling of customer appointments and follow up calls.
Perform cashier functions, as needed.
Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
Promote additional services by communication of service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
Qualifications and Job Requirements:
Knowledge of Harley-Davidson motorcycle servicing is a major plus.
Technical repair education through Motorcycle Mechanics Institute or UTI is also a major plus.
Exceptional customer service skills and attention to detail are a necessity.
Past experience as a Service Advisor or Service Consultant is preferred.
An Equal Opportunity Employer.
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