Senior Technician (ICT Systems) McBride is a certified Minority-Owned Business Enterprise (MBE), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Disadvantaged Business Enterprise (DBE) management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, disaster recovery, and operations.
You will be responsible for the following: Under the direction of Branch Head, the incumbent will perform duties such as the following:
Follows standard approaches and established design patterns to create new designs for the systems or system components.
Identifies and resolves minor design issues.
Identifies alternative design options and seeks guidance when deviating from established design patterns.
Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
Follows organisational architectures and standards.
Configures the hardware and software environment as required by the integrated system.
Produces integration test specifications, conducts tests and records and reports on outcomes.
Diagnoses faults, makes records and reports on the results of tests.
Produces system integration reports.
Carries out agreed network maintenance tasks and specified operational configuration of network components.
Establishes and diagnoses network problems/faults using the required troubleshooting methodology and tools.
Uses network management software and tools to collect agreed performance and traffic statistics.
Installs and configures Desktop Services.
Performs testing and evaluation of supported hardware and software (firmware and drivers).
Takes part in a Duty Support Shift, which may operate on a 24/7 basis.
Deputizes for higher grade staff, if required.
Performs other duties as may be required.
Required Qualifications: At least 2 years' experience in configuring, troubleshooting and optimizing routers, switches, firewalls, and other hardware/software networking elements.
At least 2 years hands-on experience supporting network cabling technologies.
At least 2 years recent practical experience within a CIS Service Operations environment.
At least 2 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications.
Good analytical skills and problem-solving attitude.
Desirable Experience and Education: Knowledge of NATO and national information technology security policies and experience in installation, configuration, and maintenance of network-based systems in accordance with NATO and/or national Security regulations.
Experience in maintaining and operating NATO crypto equipment.
Experience in working in a Service Desk environment.
Certification or qualification in PC hardware repair and configuration.
Formal training in Local Area Networks (LAN).
Prior experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including ACO and ACT.
Education and Clearance NATO Secret Clearance Higher vocational training in a relevant discipline with 2 years post-related experience.
Or a secondary educational qualification with 4 years post-related experience.
Work Location Sigonella, Italy #J-18808-Ljbffr