You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Colleague Experience Group provides a great colleague experience every day. Obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Responsible for people management, including acquiring talent, developing and retaining colleagues worldwide, and being responsible for key programs like compensation, benefits, diversity and colleague and labor relations.
Reporting to the Director, International Colleague Strategic Partner Italy, this role will be responsible for supporting deliverables to drive business outcomes for the Italy market for approximately 1,300 colleagues.
Aligned to the design and delivery of the Italy Market Colleague Plan (MCP), you will: Serve as a point of integration for Colleague Strategic Partners (CSPs), Centres of Excellence (COEs), and the broader CEG team to ensure the alignment and effective deployment of key initiatives. Partner with business leaders and COEs to build the employment brand in the Italy Market, supporting local initiatives and representing AXP externally. Partner with Int. CSP across the Market and COEs to build the CVP and ensure that initiatives are implemented as per scheduled timeline. Support change initiatives with business partners to provide meaningful solutions aligned to the evolving needs of the Business and the growth of our colleagues. Lead Market Int. CSP communications. Passionate about bringing our CEG Strategy to life, across our 4 pillars: Careers:
Participate in the deployment of Career Growth at Amex, aligned to Blue Box values and Leadership Behaviours. Partner with CSPs on the development and careers of key talent through talent assessments, and succession planning. Lead targeted development initiatives for top talent, in partnership with the business. Culture:
Contribute to the delivery of committed DE&I pledges and HR regulatory reporting, aligning, and partnering with CEG COEs. Support the American Express disability inclusion strategy and increase Italy voluntary Self-ID declaration rates through local market activation and communication to advise future DE&I strategies. Recruiting: Partner with Global Talent Acquisition (GTA) to use recruitment insights to advise and drive market talent strategy, embed partnership to support internal and external pipelines, including diverse hires and movement. Bring the CVP to life for colleagues by continuing to deliver and improve the Italy onboarding experience for new hires. Well-being: Support the evolution of an inclusive Italy Benefits strategy to meet the current and future needs of Italy colleagues, ensuring that changes are communicated clearly to colleagues and partners (e.g. Colleague Networks). Minimum Qualifications Outstanding written and verbal communication skills. Excellent relationship building and interpersonal skills with senior team members, including the ability to influence senior stakeholders in a matrixed structure, challenge the status quo, and confront difficult issues. Demonstrable experience in managing data with analytical skills and using external perspective. Excellent project management skills with the proven track record to lead and flawlessly deliver large scale strategic projects and initiatives. Understanding of the local talent landscape, pipeline and labour market and Eye for business. Strong PC and Microsoft office skills including but not limited to Excel, Outlook, and PowerPoint. Proficiency both in Italian and English. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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