GENERAL ROLE The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship.
The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.
MAIN RESPONSABILITIES Strive to develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès company procedures;Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and develop new clients;Build a solid product knowledge, being updated about novelties, prices and stock availabilities;Lead complex sales and clients' requests, manage complaints, and assist them throughout the entire customer journey including after-sales activities;Actively contribute to business development through proposal of commercial actions;Collect and update client data, in accordance with privacy policy and company procedures;Support operational tasks, be aware of company procedures and systems, and ensure compliance;Act as a role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends, and best practices.PROFILE Bachelor's degree preferably with a fashion/linguistic focus;Fluency in Italian and English.
A third language will be considered an advantage;Professional background: strong experience in direct sales to clients, preferably in a luxury goods boutique; international experience will be considered a plus;Proficient with Excel / IT tools;Excellent leadership attitude and ability to lead and motivate a team;Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile.Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation;Team player mentality to build meaningful relationships and ability to work autonomously;Availability, flexibility, and dynamism to function in a high-paced environment;Determined to be part of a people-centric retail project, which requires a vocation for human values, passion, and a strong aesthetic sense.In Hermès, diversity of experience and perspectives create a better work environment.
We value, ensure, and believe in gender equality, welcoming individuals of all backgrounds.
Join the human adventure of Hermès!
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