29.07.2024 Senior Sales Associate - Boutique Milano
Contract type: Regular position
Country/Region: Italy
City: Milano, Milan
Job: Retail
Experience: Minimum 6 years
Company: Hermès Italie SpA
GENERAL ROLE The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring colleagues to embrace Hermès values.
MAIN RESPONSABILITIES Strive to develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures; Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience; Develop and maintain a relevant customer portfolio through proper client discovery and a bespoke experience to establish long-term relationships and develop new clients; Build solid product knowledge, being updated about novelties, prices, and stock availabilities; Lead complex sales and clients' requests, manage complaints, and assist them throughout the entire customer journey including after-sales activities; Actively contribute to business development through proposals of commercial actions; Collect and update client data, in accordance with privacy policy and company procedures; Support operation tasks, be aware of company procedures and systems and ensure compliance; Act as a role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends, and best practices. PROFILE Bachelor's degree preferably with a fashion/linguistic focus; Fluency in Italian and English. A third language will be considered an advantage; Professional background: strong experience in direct sales to clients, preferably in a luxury goods boutique; international experience will be considered a plus; Proficient with Excel / IT tools; Excellent leadership attitude and ability to lead and motivate a team; Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility, and dynamism to function in a high-pace environment; Determined to be part of a people-centric retail project, for which a vocation for human values, passion, and a strong aesthetic sense is required. About the Hermès Group A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
About the entity Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present, and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells, and manufactures beautiful, useful, and durable objects.
The company brings together more than 20,000 employees in 50 countries; the Italian branch is located in Milan and provides local support and management to the 10 stores present in the country.
Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has opened and the continuous growth has led to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
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