GENERAL ROLE
The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.
MAIN RESPONSABILITIES Strive to develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures;Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients;Build a solid product knowledge, being updated about novelties, prices and stock availabilities;Lead complex sales and clients' requests, manage complaints, assist them throughout the entire customer journey including after sales activities;Actively contribute to business development through proposal of commercial actions;Collect and update client data, in accordance with privacy policy and company procedures;Support operation tasks, be aware of company procedures and systems and ensure compliance;Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.Bachelor's degree preferably with a fashion/linguistic focus;Fluency in Italian and English. A third language will be considered an advantage;Professional background: strong experience in the direct sales to clients, preferably in a luxury good boutique, an international experience will be considered a plus;Proficient with Excel / IT tools;Have excellent leadership attitude and ability to lead and motivate a team;Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements:Excellent interpersonal and communication skills, with a customer service orientation;Team player mentality to build meaningful relationships and ability to work autonomously;Availability, flexibility and dynamism to function in a high-pace environment;Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
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