col-wideJob Description:Job DescriptionWho we areFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Who we are looking forWe are seeking a passionate and enthusiastic German Speaking Customer Advisor to join our team in our Edinburgh office.You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.What you will get in returnJoining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:32 days annual leaveWorkplace health cash plan including claiming back for dental, optical and physiotherapy and much moreEmployee well-being program, Employee Assistance Program and enhanced sick payMonthly performance based bonusesExtensive learning opportunities and resources to further your careerAnnual travel points which can be redeemed at Trip.com towards your next adventureEnhanced family policies (maternity/paternity/adoption)Life and health insuranceDiscounted parking pass at Fountain ParkBirthday cake on your birthdayFree on-site gymHybrid workingFrequent employee engagement eventsRefer a friend bonus schemeAlongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.Working hours- Your normal hours of work per week will be 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with the options of rotational shift patterns ranging from 7am to 10pm.At this time the working hours for our German line are Monday through Friday 8am to 5pm.Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.Salary- We offer a competitive salary of £24,000 per annum plus a £1000 language allowance.What youll be doingProviding exceptional service to our customers, being the first point of contact responding to various travel queries.Providing resolutions to our customers via Call, Chat and Email.Handling customer queries with empathy, patience and compassion.Attending regular team huddles.Keeping up-to-date with the latest promotions, initiatives and company policies/procedures. Assisting in ad hoc assigned projects. What youll needCustomer service experienceMust be fluent in German and EnglishEffective communication skillsGood knowledge of Microsoft Office suiteProficient typing abilitiesAbility to remain calm and logical in challenging situationsExcellent problem solving skillsEnthusiastic approach with the desire to hit your goals and passionate about continuous developmentDesired but not essentialPrevious contact centre experienceTravel & Tourism industry experienceWhy Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!Be Aware of Recruitment FraudPlease be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to Click the link to learn more about What makes Trip.com Group a leading global travel service provider? Find out more job opportunities at Have a good trip, and see you soon!
