Job Description - Senior Information Technology Officer (Global Operations Lead) (2402614)Job PostingDate: 13/Aug/2024Closure Date03/Sep/2024, 9:59:00 PMOrganizational Unit: CSIJob TypeStaff positionPrimary Location: Italy-RomeDuration: Fixed-term: two years with possibility of extensionPost Number: 0626929CCOG Code: 1A05IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device.Organizational SettingThe Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization.
CSI defines FAO IT policies, strategy, IT architecture, and standards, and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and supports its operations worldwide.Reporting LinesThe Senior Information Technology Officer (Global Operations Lead) reports to the Deputy Director (CSI) and works under the overall guidance of the Director (CSI).Technical FocusThe Senior Information Technology Officer (Global Operations Lead) will lead the Digital Workplace teams responsible for ensuring the warranty of digital products and services managed by CSI and utilized by FAO personnel worldwide.Key ResultsLeading strategies and provision of advice, as well as IT projects and activities, to ensure that the Organization's requirements for Information Systems (IS) and Information and Communications Technology (ICT) are effectively met.Key Functions• Leads specialized activities carried out by the CSI.• Prepares work plans and monitors progress to ensure delivery of operations and/or projects outputs as per Organizational needs and agreed priorities.• Manages the financial and human resources assigned.• Develops, monitors, and reports on key performance indicators of the assigned functions.• Advises senior management on IT matters including the implications of various functional and technological alternatives and on IS/ICT strategies, governance, and standards including their impact on the Organization's ability to deliver its programmes.• Leads the planning, coordination, and setting of policies for the development and implementation of an Organization-wide IS/ICT strategy and for the development of supporting standards, procedures, and practices according to the agreed work plans.• Leads special projects and supervises staff, including external service providers and consultants.• Represents the Organization and the Division in formal meetings, negotiations, and/or mediation/problem resolution meetings to reach agreement on various IT issues and/or to resolve difficult or contentious problems.Specific Functions• Leads the various teams of Global Operations within the CSI Digital Workplace stream ensuring support is provided at defined levels and agreed-upon work plans are executed as agreed.• Ensures provision of 24/7 worldwide support through the Global Service Desk as per defined parameters.• Reviews global support model on regular intervals and takes all necessary measures to improve response and resolution to user requests for support and services.• Manages all Information Technology Service Management (ITSM) related work within CSI, ensuring that processes are fit-for-use and fit-for-purpose.• Advises management of modifications/enhancements needed to improve operations.• Takes ownership of the CSI Service Catalog, liaising with service owners to ensure services are published and up-to-date, including defined service levels and key performance indicators.• Oversees service levels and key performance indicators under his/her areas of responsibility to ensure that targets are met as defined.• Oversees all digital aspects for corporate events that take place at FAO headquarters in Rome, Italy.Minimum Requirements• Advanced university degree in computer science, information technology, information systems, software engineering, electric or electronic engineering, mathematics, statistics, or a related field.• Ten years of relevant experience in leading diverse teams supporting a complex and diverse user base across multiple time zones both on-site and through remote means.• Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another official FAO language is desirable (Arabic, Chinese, French, Russian, or Spanish).Competencies• Results Focus• Leading, Engaging and Empowering• Communication• Partnering and Advocating• Knowledge Sharing and Continuous Improvement• Strategic ThinkingTechnical/Functional Skills• Work experience in more than one location or area of work, particularly in field positions, is essential.• Extent and relevance of experience in the field of the Corporate Environmental Responsibility is an asset.• Extent of experience in leading multiple teams providing user-facing services within an environment similar to FAO in size and complexity.• Extent of experience and knowledge in utilizing Information Technology Service Management (ITSM) methodology for the provision of services using processes such as incident management, request fulfillment, change management, and configuration management.• ITIL (Information Technology Infrastructure Library) knowledge and certification is an asset.• Extent of experience in organizing and managing a Service Desk, including defining and monitoring service levels and key performance indicators.• Extent of experience in coordinating Information Technology (IT) aspects of large-scale events across the complete lifecycle, including meeting room preparation and availability of the necessary IT resources in close collaboration with various technical teams.General Information• Extension of fixed-term appointments is based on certification of performance and availability of funds.• FAO reserves the right not to make an appointment.• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.Conditions of ServiceA competitive compensation and benefits package is offered.
For information on UN salaries, allowances and benefits, click on the following link: https://commonsystem.org/cp/default.aspFAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce.
This includes elements of family-friendly policies, flexible working arrangements, and standards of conduct.How to Apply• To apply, visit the recruitment website at Jobs at FAO and complete your online profile.
We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills.• Candidates are requested to attach a letter of motivation to the online profile.• Once your profile is completed, please apply and submit your application.• Only applications received through the FAO recruitment portal will be considered.
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