(Senior) Customer Success Manager Italy - Rome (m/f/d) Your mission Responsible for our Italian customers and manage all communication. Introduce an innovative payment process for car dealer groups and other industries. Train operational managers (remotely/on-site) on our product usage. Identify and eliminate possible "stumbling blocks" in the onboarding project in coordination with customers and colleagues from other areas. Help continuously improve our product and processes through customer proximity. Your profile At least 3-5 years of experience in digital (multi) project management, ideally with proof of successful projects. A structured and organized approach, even in stressful situations: able to manage multiple tasks simultaneously. Clear and confident communication at C-level, even in tense environments. Willingness to travel to our customers. Native or bilingual in Italian, confident in business English, and keen to work in a fast-paced environment. Experience in the automotive or software environment is a plus, but not a must. Why us? Opportunity to be part of one of the most exciting FinTech Scale-Up stories in Europe. Extensive training and development opportunities to constantly improve your skills. Open and transparent corporate culture where your ideas and suggestions are always heard. Possibility of working from home. Monthly team events focused on team spirit and fun. Enjoy amenities like a soccer table, free drinks, and regular company events. We, NX Technologies GmbH, are a Cologne-based FinTech scale-up and pioneer for digital payment solutions in the automotive sector. In 2018, we created bezahl.de, the first all-in-one platform for digital payment management in the automotive trade. Our product optimizes internal payment processes and helps customers save valuable time and costs in the back office, enabling car dealership groups to offer a fully digital payment process with various payment methods.
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