About the team
Reporting to the Director of Marketing Operations and working closely with the Creative Director, this role focuses on managing the creative operations function, including resource management, prioritisation, and project delivery. You will manage a team of three creative project managers, ensuring efficient project execution from briefing to completion for all creative projects in the team.
About the role
Responsible for developing Deliveroo’s creative capabilities and operations, both within the internal Creative Studio and with global third-party partners, in line with strategic objectives.
Key to success in this role will be strong stakeholder management, effective communication, and the ability to balance and prioritise workloads in a fast-paced, agile environment. You will collaborate with business units and channel teams to deliver impactful brand creative and drive operational excellence.Please note, this is a 12 month fixed term contractand will work under a hybrid working model, requiring 3 days a week from our London HQ and home.
What you'll be doing
Oversee the creative team budget for agencies and freelance resources, ensuring efficient spend and continuous monitoring/reporting.
Collaborate with global marketing, local markets, procurement, legal, and finance teams to manage creative operations, including forecasting, reporting, and planning quarterly projects.
Manage the quarterly project planning process with key stakeholders, defining needs, scoping resources, and ensuring cost-efficient delivery of assets across markets.
Line management three creative project managers, offering support and guidance on studio operations and handling escalations.
Manage external relationships for creative business applications, such as Airtable and Pageproof.
Serve as the escalation point for cross-functional creative process issues, promoting streamlined workflows.
Report on studio output, project time allocation, and creative effectiveness to Director and Exec audiences quarterly.
Assist in the operational setup and recruitment for the in-house Creative Studio.
Requirements
Proven experience managing creative operations within an in-house creative department or creative agency.
Experience building relationships with internal & external teams and will motivate and challenge stakeholders and the creative team in order to get the best results.
Proficient in budget management and financial reporting.
Managerial experience, within a related field or industry, with a proven track record of managing teams effectively
Familiarity with project management tools and software to improve workflows and enhance team efficiency.
Deep understanding of the creative process and strategies to maintain optimal performance within creative teams.
Extensive experience managing resources for large creative operations teams, overseeing multiple projects strategically.
Proven experience in prioritising business briefs and team priorities, ensuring strategic alignment and efficient resource management to meet organisational goals.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
