Senior Client Advisor - Russian mothertongueDescription:
JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication.
Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.
Jil Sander is looking for the perfect profile as Senior Client Advisor Russian speaker for our Flagship in Via Pietro Verri - Milan.
Main Responsibilities:
Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.Develop and maintain effective one-on-one relationship customers, using also digital toolsMaintain accurate records of all key customer account activities, and uses the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
Respond to all product inquiries (direct and indirect) and attempt to convert them to sales.Support operation tasks, be aware of company procedures and systems and ensure compliance.Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends, and best practices.
Life Skills:
Strong communication skills in English at least (verbal, in person, via e-mail, SMS, etc.)
and ability to handle clients with personal care and empathy.Strong attention to details.Results-driven and customer-focused.Time management.Problem solving.Omni-channel retail orientation.Flexible availability – including weekends and holidays.
Requirements:
3/4 years of experience in the luxury fashion.Russian mothertongue.BOH knowledge.Proactivity, enthusiasm, fashion knowledge, and problem solving.
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