We're living a new chapter: a conversation between our rich heritage and a clear vision of the future. For those who are passionate and want to embrace challenge we say join and be part of our change!Find below the role we've tailored just for you and discover how your contribution will be essential to our growth.We are currently looking for a Senior Client Advisor with focus on CRM to join our store in Napoli!YOUA caring, trusted Client Advisor/ Customer Experience Ambassador. An intuitive sales associate with a passion for style and client developmentA powerful communicator, handling clients with personal attention and empathy and paving the way for fellow colleagues by openly sharing best practicesA responsible, courageous with ideas and authentic in your approach. You take ownership when issues arise to solve with positive outcomesTHE JOBTransform each client experience into magical moments by creating a hand-crafted experienceCreate a long-term authentic bond with clients by making them feel the experience is truly about themAct as a guardian of our Founder's legacy and heritage whilst looking towards the innovation in Ferragamo with fresh ideasESSENTIALSPositive and contagious energy, motivation and pragmatismActing and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clientsExcellent in CRM and client relationLeverage your previous experience to help shape the client experience and magical in store momentsThinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clientsYOUR SPECIFIC FOCUS ON CUSTOMER EXPERIENCEBe the main point of contact for Clienteling developmentBecome ambassadors of key messages and make the insights actionable during all sharing moments with the teamSupport the Store Manager to move ownership of activities from Region to StoreEncourage the store team to proactively build strong relationship with their clients and to increase client's loyalty, lifetime value and relationshipsBe proactively part of the Customer Experience Ambassadors communityEnsure the data quality in store (Correct Preferred CA of competence, ensure high level of association rate …)Ensure the correct usage of Clienteling ToolsLanguages: Proficiency in Italian and English, more languages will be advantageous.Position available: full-time.At Ferragamo you can play your part and express your uniqueness.We are committed to building a diverse workplace in which diversity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation.As an Equal Opportunity Employer we welcome and consider applications from all candidates regardless of their personal background.Unlock your potential! #J-18808-Ljbffr
