Senior Claims Handler – Complex Claims (Motor) – 28157

This position is to provide technical oversight of a large Italian portfolio consisting of Motor litigated and non-litigated claims emanating from Italy.

Location: Italy (Remote) Category: Claims Type: Permanent Key Duties (including but not limited to): Proactively handle allocated claims to a high standard, including overall assessment of losses and reserves, and negotiation with counterparties to achieve timely settlements.
Own the management of large, complex, and disputed claims on behalf of the claims team.
Identify and report new trends or changes in the behaviour of a claims portfolio.
Manage complaint cases within regulatory guidelines.
Work with TPAs to provide assistance with referrals and cases over their authority limits.
Minimum Requirements: A minimum of 6 years experience in complex motor claims in Italy.
Fluent in English and Italian.
Excellent level of claims handling technical experience and knowledge, providing consistently high-quality claims handling.
Understanding of motor claims liability, motor insurance processes, and end-to-end customer claims process.
Exceptional knowledge of key terms and conditions in contracts/policies and general knowledge of key legal positions in relevant jurisdictions.
Good level of computer skills using MS Excel and Word as well as other systems.
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