Job ID: 2802583 | Q-Express Documents Transport
At Amazon we're on the lookout for the curious, those who think big and accept challenges, to come build the future with us.
Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. As a Strategic Brand Specialist, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.
Key job responsibilities Core service:
- Serve as the lead Account Manager for our most strategic vendors, acting as a consultant and influential partner for senior stakeholders to drive long-term growth.
- Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
- Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
- Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of Brand Specialists, Vendor Consultants and AVS Experts to deliver results.
- Determine the best approach for optimal team productivity on your accounts.
- Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
- As an industry and Amazon expert, drawing from your professional experience and knowledge of Amazon's tools, provide strategic insights that shape the long-term direction of our partnerships.
- Identify new growth opportunities and create customized solutions for scaling across the organization.
- Coordinate with internal teams and customers to implement and scale new AVS Services. Marketing & Promotions:
- Design and execute holistic marketing strategies by collaborating closely with Advertising and Merchandising teams, creating tailored opportunities across Amazon's marketing channels.
- Guide the account team to plan, negotiate, implement, and manage promotional activities for Amazon events like Prime Day and Brand Weeks, helping your vendor achieve growth. Selection & IDQ (Item Data Quality):
- Identify market opportunities and design creative solutions to unlock the selection our customers want.
- Propose and implement solutions that overcome existing constraints, require trade-offs, and ultimately elevate the customer experience. Availability & Operational Excellence:
- Guide the account team to drive operational excellence initiatives, such as reducing costs, defects, and lead times by onboarding vendors to supply chain programs.
- Collaborate with supply chain teams to design and build new long-term solutions that improve overall ordering effectiveness and optimize inventory costs. Project Work:
- Lead key projects across the Retail business or AVS organisation, owning the project design and strategy, delivering end to end results. About the teamAre you looking for a diverse and international environment? Amazon offers you the chance to build up your own network at European level by participating in community events such as team activities, offsites in one of our EU countries or by joining some of our affinity groups. Come build the future with us!
We welcome applications from L5 candidates with at least 12 months tenure at level and experience in Retail or Commercial Account Management. Please note that in the case of a successful application, the role will be down leveled to L5.
BASIC QUALIFICATIONS Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing or a similar program. Passionate about Account Management and with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics. Several years of professional experience in managing a business with P&L responsibilities. Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers. Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment. Previous experience in managing large-scale projects end-to-end with large teams involved. Excellent written and verbal communication (English, minimum C1 level). Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook). PREFERRED QUALIFICATIONS Knowledge of a 2nd language. Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems. Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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