Senior Application Support Engineer page is loaded Senior Application Support Engineer Apply locations Italy - Gallarate time type Full time posted on Posted 3 Days Ago job requisition id JR0003610 Main Duties and Responsibilities Providing software application support as directed by Manager Applications Support. Perform analyses of software application functionality and suggest improvements. Consult as required with software vendors, software development teams, internal users, and clients to improve application performance. Establish root causes for application errors and escalate serious concerns to management. Keep records of configuration changes and schedule application updates. Document processes and monitor application performance metrics. Providing technical support to clients and internal users in other departments. Assisting with systems integrations. Maintain and update technical documents and procedures. Key Collaboration Applications Support Team IT Infrastructure Team Platform and Product Development Team IT Operations Finance Team External Software Vendors Key Competencies Minimum 3-year of L2 Application Support experience Working knowledge of payment clearing and settlement processes highly desired Working experience with Microsoft Operating Systems and SQL (MS or Oracle Database) Working experience in either Splunk, MFT or Control-M is advantageous Preferable Skills and Competencies Demonstrable experience as an Application Support Engineer. Demonstrable experience on system monitoring, alert and log file trouble shooting Ability to manage code migration, document configuration changes, and monitor application performance. Linux shell scripting experience Advanced SQL scripting Basic Java or C programming skills Working experience on monitoring tools like Splunk, control-m is highly preferred Competency to provide broader support across internal departments. Exceptional analytical and trouble-shooting skills Working experience in payment processing business is highly preferred. Strong organizational skills with ability to prioritize workload. Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution. Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality. Excellent in English (written and spoken), other languages are desirable. Education and Background Qualifications The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with 3 years' experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track record with providing team leadership and support for critical enterprise application. About Us At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries . At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
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