Be among the first 25 applicants.Direct message the job poster from iSoftStone Information Technology (Group) Co. LTD.ResponsibilitiesResponsible for the planning, design and governance of the digital architecture in the European B2B sales and service business area, ensuring the implementation and operation of the localized CRM system in line with business requirements.Responsible for the integration architecture and docking scheme of the localized CRM system with the upstream and downstream systems to ensure the rationality of the architecture and the implementation and delivery.Conduct in-depth research, collect and organize CRM system requirements of sales and service departments, conduct business scenario analysis and demand management, formulate implementation plans, organize and lead program discussion and review, ensure the accuracy and completeness of requirement documents, as well as the final implementation of requirements and the achievement of operational objectives.Work closely with the technical research and development team to promote the product development process and ensure the delivery and operation of related projects on time and in good quality.
At the same time, coordinate the resources of the headquarters IT team, do a good job in project management, and ensure the high quality of the project online.Responsible for the iteration and continuous optimization of the CRM system: continuously pay attention to the use of the CRM system, collect user feedback, continue to iteratively upgrade the CRM system, constantly optimize product functions, improve user experience, and meet changing business needs.Required Skills and QualificationsBachelor degree or above, more than 5 years of work experience, with rich Salesforce implementation experience, Salesforce certification is preferred.Have experience in international enterprise process management, in-depth understanding of B2B sales process, familiar with LTC, ITR and other business processes.Have excellent communication and teamwork spirit, and can effectively cooperate with people from different backgrounds across departments and regions.Have strong project management and execution ability to ensure that projects are completed on time and in good quality.English and Italian can be used as working languages to communicate well with local business and R&D teams in Europe.European working background in multinational enterprises is preferred.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionAnalystIndustriesSoftware Development #J-18808-Ljbffr