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Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The Role As an Account Manager at Deliveroo, you will manage and grow relationships with our most important restaurant partners. As Deliveroo continues to grow, we become a major revenue channel for restaurants. Aside from providing the best support, we are restaurant consultants that use data-driven insight and industry knowledge to lead our partner restaurants' growth. The AM is focused on the relationship with the network in the Italian market, working with other internal departments (marketing, operations, product) to offer the best consultancy service to our top brands. The Account Manager team is a passionate, dynamic group of team players that work well together and are great at building relationships! This role is based in Milan and will report to the Account Lead.
As a Senior Account Manager, you will be responsible for:
Building and maintaining strong, long-term relationships with restaurant partners.Understanding partners' business goals and challenges to provide strategic guidance and support.Manipulating and analyzing data to drive growth and profitability, both for your partners and for Deliveroo.Collaborating with internal teams to develop and implement customized solutions to meet partners' needs, including Marketing, Operations, Corporate, and Customer Service.Driving revenue growth through upselling, cross-selling, and identifying new business opportunities.Acting as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.Requirements At least 3 years of experience in account management and/or consulting.Strong communication, negotiation, and interpersonal skills.Good analytical skills with the ability to interpret complex data sets.Ability to understand and articulate complex business challenges and develop tailored solutions.Must be fluent in Italian and English.Master's Degree in Economy.Life at Deliveroo We are a growing team with a significant impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas, and we're very transparent about the decisions we make and why we make them.
Benefits and Diversity At Deliveroo, we know that people are the heart of the business and we prioritize their welfare. We offer various great benefits such as monthly Deliveroo credit, welfare programs, community initiatives, and more. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.
A competitive and comprehensive compensation and benefits package includes:
FoodFree Deliveroo Plus subscription (or equivalent).Monthly team lunches and opportunities to try new foods.Work LifeFlexible working hours and location flexibility.Competitive Parental Leave Policy.Work-from-home kit.Employee Assistance Programme.Roolearn platform, giving you access to content from leading L&D providers.Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more.CompensationCompetitive pay for the role performed in the respective location.Eligibility for a variable cash bonus linked to individual contributions and broader company success.EquityAwarding equity to senior employees, giving them ownership in Deliveroo and a share in our success.Time to RechargeAnnual leave and public holidays (increases with tenure).One paid day off each year to volunteer or support a charity of your choice.
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