Milan, Metropolitan City of Milan, Italy Req #602
21 July 2024
Purpose of the Job
You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships and ways of working with new clients. You will be coordinating and liaising with the regional account director in a daily matter.
This role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.
The perfect candidate will have print production experience in an international marketing/procurement environment, ideally some display/POS production experience.
This individual needs to be a print production expert on brochures who can in parallel focus on the vision and strategies of the account while managing the tactical components of running the daily business.
Fluent English and working 1-2 days from office and/or attending press pass approvals is required. Other languages are a plus.
As Senior Account Manager you will be responsible for:
Delivering operational excellence
Delivering effective growth strategies and managing the opportunities for these Clients
Managing and developing key client relationships
Achieve and excel growth targets
Preparing and conducting quarterly business reviews
You will be a confident 'self-starter' with excellent communication, relationship-building, and organisational skills. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. Strong client-facing and presentation skills are essential as is a strategic brain and the ability to question the norm and look outside the box.
Key responsibilities
Deliver excellent service to clients with a professional 'can do' attitude at all times Manage marketing production campaigns for senior client stakeholders and/or important product launches
Developing effective growth strategies and managing the opportunities for these Clients
Liaising with internal support departments and external partners/vendors
Delivering operational excellence to provide best-in-class marketing materials/procurement/negotiations techniques/processes and innovative solutions.
Managing production status and other meetings as well as taking/influencing key briefs from clients showing a clear understanding of requirements.
Take ownership of and resolve issues, quality concerns or corrective actions.
Providing technical input and advice on projects as required to achieve high-quality standards, taking also sustainability & innovation strategies into consideration.
Manage overall financial performance of the account, risk analysis and remedy.
Knowledge, Skills + Experience
Excellent analysis and critical thinking skills, and negotiation skills
Experience in Print other categories are advantageous
Extensive client service and procurement management expertise.
Excellent communication skills – verbal, written, presentation – with clarity of expression
Passionate about details, capable of turning challenges into solutions, and looking for continuous improvement on processes and procedures
Basic knowledge of ERP or procurement software preferable; and good Microsoft Office knowledge (PowerPoint and Excel)
Excellent interpersonal skills, able to develop positive relationships at all levels
We thank all applicants in advance for their interest in this position.
HH Global are an equal opportunities employer and welcome all applicants from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law. Please note that we will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to ******
Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and/or CIFAS checks may apply. If you have any questions relating to this, please reach out to ****** in the first instance.
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