Minimum Qualifications:Bachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience working cross functionally with tech and non-tech teamsExperience defining program requirements and using data and metrics to determine improvementsExperience in program or project managementExperience implementing repeatable processes and driving automation or standardizationExperience defining and executing program requirementsThis position is also available in the following locations: London LHR16, Manchester MAN11, Madrid MAD15, Milan LIN11, Paris CDG10, Barcelona BCN15Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day.
To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our External Fulfilment Network Solutions (EFNS) team as Program Manager (Individual Contributor- IC) for Europe, Middle East, and Africa (EMEA).In this key role, you will be responsible for ensuring that your area of responsibility efficiently and effectively provides security services and asset protection (i.e., lives, buildings, equipment, data, and professional property) through the design of physical infrastructure and processes across the EMEA Customer Fulfilment environment.Key job responsibilities:Drive operational and tactical risk-based security programs and projects specific to Customer Fulfilment within EMEA to prevent theft and lossesDevelop risk-based as well as cost-effective security solutions and engage internal and external stakeholders to implement the security solutionsCreate security standards, programs, assessments, and procedures and collaborate with key regional stakeholders for their consistent implementationEnsure compliance to security standards and requirements, partner with stakeholders to implement effective audit programs to detect, prevent, and mitigate Customer Fulfilment losses, and follow up on definition and implementation of corrective action plansContribute to reducing business losses from security incidents by identifying and understanding vulnerabilities, MOs, and implementing appropriate protection measuresA day in the life:As a Program Manager on the EFN team, you will support Security and Loss Prevention team with driving operational and tactical risk-based security projects and programs specific to External Fulfilment within EMEA.
To achieve this goal, you will develop and implement comprehensive security projects and programs aligned with organizational goals.
You identify, assess, as well as prioritize risks and develop strategies to mitigate them.
You will also ensure that all security projects and programs comply with relevant laws, regulations, and local standards and you provide ongoing training on security best practices for the personnel involved in your projects and programs.About the team:Working with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security across business.
Sitting within Security and Loss Prevention, the EFN team does this by developing and implementing risk mitigation programs to prevent Security and Loss Prevention-related risks and vulnerabilities within the Customer Fulfilment environment as early as possible.
Continually assessing the programs and adjusting to support the ever-changing operational requirements, we deep dive root causes and embed standards and processes to improve productivity and prevent re-occurrence of incidents.
We also provide frameworks for standards to enable business units conduct their daily operational tasks.Experience in driving end to end delivery, and communicating results to senior leadership:Experience leading process improvementsExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAmazon is an equal opportunities employer.
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