Are you a Sea Logistics Customer Care Expert?
Would you like to work for one of the most important Logistics company in the World?
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Your Role**:Sea customer Care personnel support customers by providing helpful information, answering questions, and responding to complaints.
To provide front line support for clients and customers and to ensure that customers are satisfies with products, services and features.
To be accountable for maintaining excellent service for out internal and external customers.
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Your Responsibilities**:
- Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
- Shipment management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer On Boarding: Inclusion and transfer of customer requirements into the KN systems; Accompabying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Reporting (creating, refining and reviewing reports)
**Your Skills and Experiences**:
- Freight Forwarding background
- 2/5 years of experience in Sea Logistics Field
- Fluency in English
- Time Management
- Decision making & Problem solving skills
- Communication & Conflict resolution skills
- Analytical & Organizing skills
- High level of attention to details #LI-CT2 #spedizioni
**Good Reasons to Join**:At Kuehne+Nagel, we go above and beyond for our colleagues, customers and communities to deliver excellence and innovation.
We create opportunities for growth and development so that every employee is owner of his working experience, choosing every day the best balance between performance and individual wellbeing.
We connect people and goods through innovative and sustainable logistics solutions.
Seafreight, airfreight, overland and contract logistics are the pillars of our business, with a clear focus on IT-based logistics solutions.
After 130 years of story, our global team counts over 78,000 employees at around 1,400 locations in more than 100 Countries of history, Kuehne+Nagel is active in Italy since over 50 years and operates in around 40 locations with a staff of 3,000 people among employees and partners.
In 2021, Kuehne+Nagel Italy has obtained the Top Employer certification for the third year in a raw.
Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized.
Where the full potential of each employee is realized without exception.
Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued.
The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.