Position Overview: Do you love building products people love? We are seeking an experienced Scrum Master to join our team. As an agile practitioner, you understand that the Scrum framework is purposefully incomplete. You will use your experience, training, and knowledge of best practices to fill those gaps and drive improvements at both the team and organization levels. You take an empirical approach and promote decisions based on data and observation. You are a leader who serves, and you understand how to achieve results through others without needing direct authority. You have a strong product acumen and are driven to understand your team's scope because you know the more you understand, the better you can help. You believe that rolling up your sleeves and helping the team out can be part of the role. The ideal candidate thrives in a remote-first environment and brings experience on how to help distributed teams collaborate as effectively as when they were collocated. While your teams will benefit from your organizational and administrative skills, the real value you bring is your passion for continuous improvement and desire to help teams solve complicated problems.
Location: Milan, Italy. The position primarily requires you to be in-office, but we offer a flexible hybrid schedule, allowing you to work from home for 1-2 days.
Languages: Fluent in Italian and English
Reports To: Director of Engineering Operations
Travel Requirement: Less than 5%
What you'll be working on: Drive team productivity by assuming the Scrum Master role of a dynamic team that consists of multiple products requiring multiple skillsets. Drive and lead planning, daily stand-ups, demos, and retrospectives for your teams. Provide leadership, transparency, and visibility to the entire organization. Work closely with Operations and stakeholders on work creation, forecasting activities, and team planning. Anticipate and aggressively remove obstacles that slow down or prevent work completion. Ensure that teams are effectively executing against the highest value priorities. Build team cohesion and foster open and honest team communication. Collect, report, and refine metrics to quantify and communicate team performance. Help identify and implement improved processes and practices while reinforcing Agile principles. Operate under minimal supervision. Technologies you may work with: Jira Software eazyBI Miro What you bring to the role: Proven leader willing to challenge the status quo. Self-starter, independent worker with proactive mindset. Experience with dependency discovery and mapping. Team player willing to jump in and solve complicated problems. Naturally comfortable interacting collaboratively with colleagues at all levels. Excellent collaborator and communicator. Detail oriented yet able to see and guide your teams towards the "big picture". Data driven decision maker. Bonus points if you have: Scrum Master Certification, CSM or PSM Experience with Jira Product Discovery Experience with Jira Advanced Roadmaps If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory. LIFE at accesso: At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at ****** so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement.
ABOUT accesso: Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
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