Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
Job Title: Field Application Scientist II
Job ID: Location: Italy - Remote/Field
Job Description: The role of Field Application Scientist II (FAS) involves providing scientific expertise, applications support, and training to customers with a focus on Real-time PCR products through a variety of interfaces including in-person, phone, and email communications. Combining customer relations, training, and support, this function is well suited for those who enjoy working with customers of diverse scientific backgrounds. The FAS will act as a trusted guide to our customers, thereby increasing customer satisfaction and loyalty, resulting in a contribution to the overall success of the business.
Key Responsibilities: Provide independently in-house and on-site scientific application support & training support on brand products, thereby contributing substantially to customer satisfaction.Perform product demonstrations at customer or company sites.Prepare and present seminars to a wide array of audiences.Solve customer issues effectively through in-depth troubleshooting.Provide technical and applications assistance in response to customer inquiries.Play a major role when introducing and supporting new products and applications.Train and support other departments on new products and applications.Continuously update scientific knowledge for support of customers, sales, and service on the forefront of technology. Communicate effectively within the team to enhance others' knowledge.Support the Service & Support organization in attaining training and service contract sales targets through customer interaction and relations.Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities.Experience/Qualifications/Qualities: Knowledge and skills acquired through completion of a MSc and/or PhD in Biology, Microbiology, Biochemistry, or related scientific field.Required experience in Real-time PCR; experience in Capillary Electrophoresis is useful.Ability to effectively integrate internal and field-based activities across functions to support customer requirements.Good knowledge of Genomics and Genomic applications is considered an asset.Experience in communicating technical materials in written and verbal form is needed.Ability to read, analyze, and interpret common scientific and technical journals.Ability to troubleshoot technical problems.Strong data analysis/data manipulation skills.Customer-minded individual with the insight to understand customer concerns.Customer-facing experience is an asset; good commercial insight and demeanor required.Very strong communication skills; capable of interacting with a diverse population of internal and external contacts.Independent and dedicated personality.Fluent in English language skills.Readiness to travel 25-75% of the time (will vary).Clean driver's license.
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