SAP Support will be part of the E-Services organization, a De'Longhi Group Company that offers 360° IT Services to the De'Longhi Groups and to third part Clients. In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).
Main Responsibilities:
• Providing support for SAP MM, WM and EWM Module, troubleshoot and resolve issues & requests within targeted SLA;
• Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation;
• Manages incidents reported by user and follow-up promptly;
• Working closely with different teams (ex: basis, abap, functional) to ensure issues and requests are addressed timely;
• Assist business users in gathering requirement and preparation of Change Request application;
• Prepare functional specification and carry out necessary review with business and functional team;
• Carry out Unit Test, System Integration Test, and its related documentation;
• Support user in carrying out User Acceptance;
• Test Participate in deployment to production and post deployment support;
• Update system documentation and training documents/user manual;
• Provide training to users;
• Prepare internal presentation and proposal whenever necessary.
Job ProfileQualifications:
- Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science;
- Minimum of 3 years of relevant experience of SAP MM/WM/EWM module in a
Company and/or in a consulting firm.
Skills:
- Experienced SAP MM/WM/EWM module configuration skill;
- Understanding of ABAP language;
- Service Management;
- Organization;
- Process Management;
- Good interpersonal and communication skills;
- Ability to work independently on assigned projects and activities with agreed deadlines;
- Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment;
- Problem solving;
- Team working;
- Fluent in English;
- Availability to travel in Italy and abroad.
Benefits:
- Open to a full remote way of working
- Flexible time and one day-off per month
- Company restaurant
- Technical and soft training
- Job Rotation
We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.
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