Sap 4/Hana Service Manager

For our HQ offices in Milan, we are looking for enthusiastic, passionate, dynamic people to join our IT Team as SAP 4/HANA Service Manager Key Responsibilities: - Monitoring of IT Service delivery and compliance with KPIs and SLAs; - Supervision of the activities carried out by the Service Team; - Analysis of any application/infrastructure issues and identification of root causes - Analysis of new needs expressed by the Business and verification of priorities, necessary interventions and impacts - Development of Problem resolution plans and Improvement activities; - Development of Change and Project release plans; - Preparation and presentation of documentation for periodic Service SALs.
- Knowledge of ITIL framework Job profile: - The candidate is expected to have at least 2/3 years of previous working experience gained within the SAP - Technical and advanced knowledge in S/4 HANA; - A university degree in areas including Information, Engineering, Business or other related fields; - Excellent communication and client handling skills; - Fluency in Italian and English; - Flexible and patient, with a strong propensity towards teamworking; - Proactive and problem-solving attitude; - Strong ability to establish and maintain a cooperative network with international teams; - Ability to work under pressure and meet tight deadlines; - A brilliant academic career as well as previous experience in international IT consultancy environment would complete the ideal profile.