Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: Lybra, Rome, IT, 30175 Date: May 23, 2024 Monday to Friday Field, North of Italy Are you an automotive enthusiast willing to try yourself out as a sales trainer?
The Academy has the job for you!
The Academy is looking for a new sales trainer to join our busy trainer team supporting Italy.
Purpose of the position: The Sales Trainer will ensure effective program delivery as well as reporting program status update, according to the project's requirements.
They'll provide our client effective support in strategy as well as coaching and training action plan implementation to create customer engagement and added value that work.
The tasks will include : Utilize agreed methodology and practitioner guidelines to deliver high-quality coaching; Analyze retailer customer satisfaction, business performance, process and personnel with the objective of identifying strengths and opportunities to improve; In conjunction with retailer leadership and personnel develop and agree an action plan to tackle the areas of improvement; Motivate and facilitate the implementation of the action plan and the development of a continuous improvement mid-set within the retailer team with the main objective of improving customer satisfaction; Follow up on the implementation of the agreed actions and measure results in terms of customer satisfaction; Coach retailer personnel on how to improve customer handling process and attitude; Develop retailer personnel leadership, team spirit and problem solving skills.
About you This is an excellent opportunity for an individual with great time management and communication skills.
Our ideal Sales Trainer will have a proactive and enthusiastic personality, as well as: Automotive experience is required Excellent MS Office skills especially in PPT Ability to work on your own Training or coaching experience is a plus What's in it for you?
When you join our team, you become part of The Academy family.
It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.
At The Academy, our employees are the force behind our success.
We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.
We are a Disability Confident Committed organization who takes pride in our diverse workforce.
Working pattern and location Monday – Friday Field based, mainly covering the North of Italy About The Academy: Since foundation in 2007 in Venice (Italy), The Academy developed significant expertise in sales, service and marketing, offering Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle manufacturers, national sales companies (NCSs), finance companies and dealer groups.
In partnership with a digital development company, the company has developed a CRM (customer relationship management) used by dealers and complements The Academy's sales methodology.
The company is well known in the local market as a leading provider of sales training, consulting, certification programs and BDC solutions.
It owns a Customer Experience Center (business development call center), which draws on its in-depth industry knowledge to manage inbound and outbound customer engagement on behalf of OEMs and dealers.
The Academy has been acquired by MSX International Group, a leading global provider of outsourced business solutions for the automotive industry.
MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans: Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions MSX International and all its affiliates guarantee equal opportunities and is positively committed to building a truly diverse workforce.
This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
Only selected candidates will receive a direct response.
Job Segment: CRM, Call Center, Consulting, Relationship Manager, Technology, Automotive, Customer Service #J-18808-Ljbffr