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Job Title: Sales Support Representative
Location: city, state, country
ID: R-12506Job Category: SalesJob Type: Full timePlease note this is a temporary contract position. We are looking for a Sales Support Representative to provide real-time support to Customers for transactional (=50K$) pump spare parts quotation and order review and handover, covering Europe and Africa. The role will work in direct contact with customers, closely aligned with End-User Sales teams, to ensure consistent execution of Customer POs. He / She will act independently to execute the assigned tasks, with the objective to solidly sustain the spare part business development, ensuring to meet, and possibly exceed, the customer expectations.
Responsibilities: Be accountable for Customer relationship.Act as single point of contact for customers and sales about Pump Spare Parts Quotations and Orders management.Be accountable for spare parts quotation activity, ensuring offers are issued on time.Be accountable for Customer Portals and compliance requirements.Proactively recommend upselling and involve the technical team as necessary.Review customer POs for compliance before transferring to site.Ensure new spare part opportunities are loaded in Flowforce and synchronized with Trident.Follow up on open opportunities and visit customers as required.Monitor Customer satisfaction and take action to improve the experience.Requirements: Commercial and/or Technical Bachelor's degree preferred.Customer focused with strong commercial drive.Excellent interpersonal and communication skills.Able to prioritize work within a matrix organization.Fluent in French and English; additional languages are a plus.Strong problem-solving skills and ability to work independently.Ability to multitask and set priorities in a fast-paced environment.Proficient in MS Office packages (Excel, Power Point).Availability to travel when required.Knowledge of centrifugal pumps and/or rotating equipment is a plus.Co-op or Intern experience as a Quoting Resource is a plus.Job Family Group: Sales
Job Family: SA Sales Support
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers.
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