Sales Support & Customer Service Intern

Summary Knauf researches:1 intern for the Sales Support & Customer Service departmentThe department is responsible for supporting the sales network in monitoring and correctly applying the Company's commercial policies.In particular, the intern will be trained on:- Knauf customer segmentation criteria: sales channels, geographical area, turnover range.- methods of application of the company commercial policy- team work on the operational management of commercial conditions, the related monitoring and post-sales management of related complaints- analysis and understanding of sales processes also from a critical perspective and aimed at improving them- methods of managing relationships with customers and the sales force, in coordination with the needs of the Sales Support and Customer Service Team- interface with Marketing/One-CRM teams for the use of digital CRM tools Requirements - degree in economics, statistics, marketing and communications, management engineering- Fluent English and Italian- Good relational skills- ability to work in a team- desire to learn and get involved Objective of the internship: - acquisition of analytical skills in interpreting sales data- acquisition of tools to monitor the correct application of the commercial policy- acquisition of methodologies for evaluating the fundamental criteria that can define a good commercial policy based on the players and market dynamics Additional Information Place of work: Castellina M.ma (PI) Contract: Internship Salary: 700 Euro + Ticket Restaurant + transport allowance.
About Knauf Knauf is one of the world's leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools.
With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities – in Europe, the USA, South America, Russia, Asia, and Africa.
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