Job ID: 2770901 | Amazon Italia Transport Srl
The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Italy as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies.
If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
Key job responsibilitiesThe Sales Operations Manager will:
Manage the end-to-end installation and maintenance process for Pickup And Return Points.Execute service roll-out on-time.Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.Develop materials for service providers and host partners.Report on daily, weekly, monthly KPIs and projects to senior leadership.Promote and develop an environment which is receptive and adaptable to business change.BASIC QUALIFICATIONSA degree related to engineering or similar as the position requires technical knowledge.Relevant experience assessing risks and taking decisions based on assessment.Relevant experience analyzing data.Tech-literate, with ability to learn new systems quickly.Relevant experience managing multiple priorities.Advanced proficiency in written and verbal in Italian and English.PREFERRED QUALIFICATIONSExperience in program or operations management, working with hardware and software products.Knowledge of SQL, advanced Microsoft Excel.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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