EMEA Sales Operations Manager
Tigo is the worldwide leader in Flex MLPE (Module Level Power Electronics) with innovative solutions that significantly enhance safety, increase energy production, and decrease operating costs of photovoltaic (PV) systems. Tigo's TS4 platform maximizes the benefit of PV systems and provides customers with the most scalable, versatile, and reliable MLPE solution available.
Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy worldwide. Tigo systems operate on 7 continents and produce gigawatt hours of reliable, clean, affordable and safe solar energy daily.
We need top-notch individuals with a passion for solving complex problems and bringing renewable energy to the masses. Members of the team enjoy rewarding salaries, excellent benefits, an uninhibited work culture, and the satisfaction of helping to reduce the world's dependency on fossil fuels. We work hard knowing our results will impact the affordability, reliability, and safety of clean and renewable energy systems.
Job Description The Sales Operations Manager is a key role within Tigo working closely with the EMEA Sales Team and other departments such as Professional Services, Marketing and Finance. In addition to fielding calls from both new and existing customers the Sales Operations Manager will also be responsible for light sales analytics, program management and other sales support functions as we rapidly scale our EMEA business.
Essential skills for success include being: Outgoing, enthusiastic and solution oriented Organized yet flexible to adapt to customer needs Attentive to details and their potential influence on the bigger picture A team player that works well in small, fast paced and diverse groups Focused on the creating win-win solutions in a team-oriented environment Responsibilities · Act as a liaison for the EMEA Sales Team and other departments
· Assist sales team with quoting and proposals via Salesforce.com
· Receive and accurately process purchase orders via Salesforce.com, ERP platform, and NetSuite
· Document shipping instructions for each order accurately
· Professionally communicate with customers and EMEA Sales Team to coordinate logistics for order and delivery fulfillment
· Manage customer payment & credit lines to align with customer requested ship dates
· Maintain customer documents in NetSuite.
· Create and run Salesforce reports on a regular basis to show performance, activity, data hygiene compliance etc.
· Support EMEA Sales Team with Salesforce.com reporting, dashboards, and key metrics tracking
· Support weekly, monthly, and quarterly bookings forecast process
· Manage each order along with digitizing hard copy documents and files
· Aid field sales team to internally troubleshoot non-technical issues
Requirements · Prior Sales Operations Manager or similar role experience
· Proficient in Microsoft Office
· Strong knowledge of Salesforce.com
· Self-starter with the ability to plan, prioritize, multi-task and complete assignments with minimal supervision
· Professional client facing experience
· Ability to effectively coordinate between various departments on behalf of the EMEA Sales Team and Customers
· High School Diploma, Bachelor's degree preferred
· Fluency in English and Italian (a must)
Position based in Montevarchi Tuscany, Italy
Job Type: Full-time
Pay: €30,000.00 - €35,000.00 per year
Work Location: In person
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