Sales Associate Temporary - Boutique Venezia At a glance
Job Category: Retail - Store Sales Years of Experience: Minimum 1 year Contract Type: Limited contract Job Schedule: Full time Locations: Store - Venezia Legal Employer: Hermès Italie SpA Posting Date: 10/02/2024, 03:55 AM About the team
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses. Today, Hermès is an international group committed to innovation, founded on high standard values of dedication to excellence and authenticity. The Italian branch is located in Milan and manages 10 stores in the country.
Details of the job
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long-lasting relationships with clients through heartfelt and bespoke attention.
MAIN RESPONSIBILITIES Advise and support customers on all product categories to satisfy clients' needs. Be a storyteller, delivering quality and consistency of service to develop client relationships. Support customers with all types of information, including aftersales product care suggestions. Develop and maintain a customer portfolio to foster loyalty and establish long-term relationships. Collect and update client data, in accordance with privacy policy and company procedures. Play an active role in customer events and animations as needed. Build solid product knowledge, keeping updated with novelties, prices, and stock availabilities. PROFILE Bachelor's degree preferably with a fashion/linguistic focus. Fluency in Italian and English; a third language is an advantage. Experience in direct sales to clients, preferably in a luxury boutique. Proficient with Excel/IT tools. Willing to work temporarily; the fixed-term contract is estimated to last 1 year. Professionalism, enthusiasm, dynamism, and teamwork are essential. Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation. Team player mentality to build meaningful relationships. Availability, flexibility, and dynamism to function in a high-paced environment. Determined to be part of a people-centric retail project, requiring passion and a strong aesthetic sense. About Hermès
Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide, cultivating the freedom and autonomy of each individual through responsible management.
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