Sales Associate Temporary - Boutique Milano At a glance
Job Category: Retail - Store Sales Years of Experience: Beginners accepted Contract Type: Limited contract Job Schedule: Full time Locations: Store - Milano Legal Employer: Hermès Italie SpA Posting Date: 07/16/2024, 09:08 AM About the team
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses. Since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful materials processed with care. Today, Hermès is an international group committed to innovation in harmony between past, present, and future. It is a company founded on high standards of dedication to excellence and authenticity. An independent family house that pursues its French artisan tradition: Hermès creates, sells, and manufactures beautiful, useful, and durable objects.
The company brings together more than 20,000 employees in 50 countries; the Italian branch is located in Milan and provides local support and management to the 10 stores present in the country.
Hermès Italie was born in 1987 with the first store in Milan. Since then, the branch has grown to its current retail presence in the country, including 10 stores, with 2 seasonal openings and 2 flagship stores located in Milan and Rome.
Details of the job
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, providing storytelling about the brand history and product craftsmanship. He/She develops sales and builds long-lasting relationships with clients through heartfelt attention and integrity.
MAIN RESPONSIBILITIES Advise and support customers on all product categories to satisfy clients' needs and ensure a memorable omnichannel experience. Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales. Support customers with all types of information, including aftersales product care suggestions. Develop and maintain a customer portfolio through proper client discovery and bespoke experiences to foster loyalty. Collect and update client data in accordance with privacy policy and company procedures. Participate in customer events and animations as needed. Build solid product knowledge, keeping updated with novelties, prices, and stock availabilities. PROFILE Bachelor's degree preferably with a fashion/linguistic focus. Fluency in Italian and English; a third language is an advantage. Experience in direct sales to clients, preferably in a luxury goods boutique. Proficient with Excel and IT tools. Willing to work temporarily; the fixed-term contract is estimated to last 6 months. Professionalism, enthusiasm, dynamism, and teamwork are essential. Hermès engages positive and passionate people who possess the following qualities:
Excellent interpersonal and communication skills, with a customer service orientation. Team player mentality to build meaningful relationships and the ability to work autonomously. Availability, flexibility, and dynamism to function in a fast-paced environment. Determined to be part of a people-centric retail project, requiring a vocation for human values, passion, and a strong aesthetic sense. About Hermès
A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
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