Department: RETAIL OFFLINE
City: Venice
Location: IT
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSETo meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
RESPONSIBILITIESEmbrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and imageConsistently meet individual sales goals while exhibiting the Burberry BehavioursProvide excellent customer service skills, great selling skills and exhibit motivation to succeedDemonstrate superior interpersonal and communication talentCultivateBuild customer loyalty through active client development and follow-throughMaintain an up-to-date and detailed client bookFollow all Cultivate requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, capture complianceVisual StandardsFollow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelinesMaintain selling floor by ensuring the following:Understand and execute monthly floorsetsPlacing and/or hanging back items as you workReplenishing merchandise after sellingFolding and placing merchandise on the correct hanger, tissue paper, etc.Place tickets inside the item and not visible to the customer.Floor Presence & MaintenanceBeginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customersEnd of shift/day: Ensure selling floor is replenished and ready for the next dayBe active and busy on the floor at all dayEnsure to place and/or hang back items as you work and replenish merchandise after sellingEnsure clean up and maintenance of fitting roomsBack of The House SupportAssist in the mark down processAssist in the bi-annual inventory processParticipation and achievement of pre-sale goalsAssist in stock room maintenance and keep it organizedResponsible for stock pulled; all stock must be put away in orderly fashionPERSONAL PROFILEWilling to work in and promote a team oriented environment.Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.Consistently show a positive attitude & take responsibility for own actions.Must be results driven and flexible to changeRelevant interest in Fashion / Design.Advanced knowledge of POS and store systems.A minimum of 1 year on sales, preferably in a luxury retail environment.Proven experience in driving sales and meeting sales targets.Strong clienteling background.MEASURES OF SUCCESSFinancial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.Excellent customer service through Burberry Experience Evaluations.Capture compliance.FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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