ABOUT THE JOB The Sales Assistant represents the Company with clients: is a professional in sales and puts his/her talent to the company service and to the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in the store.Responsibilities:Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfactionIs aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance levelReceives and displays the products according to the established proceduresConstantly maintains a tidy working place, in harmony with company dispositionsSalesIs responsible for the sales process following the company standardsSupplies for and maintains a high level of customer serviceManages commercial relations with clients in order to assure a higher level of satisfaction and enhance each phase of the commercial relationTakes part in the store meetingClient Management and CRMAssures the after-sales service with the same level of efficiency and care, in order to maintain the client's satisfaction and loyalty with the aim of promoting the Brand imageManages claims with the supervisor's supportTurns every touch point with customers into a positive situation, always promoting the Brand imageCommunicates to the Direction the collected information regarding clientsExecutes the follow-up of clients' requestsProductParticipates in all the product presentations done in the storeDeeply knows all products in his category and he is promptly updated on all the product categories present in the storeAssures the appropriate care (cleaning, cure, replacement etc.) of the products in his/her sectorVisual Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenanceStockIs always updated on the Store stock in order to optimize salesParticipates to end of the year, sector and rotation inventory for each product categoryThefts and lossesRespects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movementSwiftly points out to his supervisor if something is missingABOUT YOU WE ARE EXCITED ABOUT YOU IF YOU HAVEGood level of English (written & spoken) is essential;Retail or service industry strong experience;Ability to communicate and inspire customers & store colleagues;Great customer service skills and problem solving;Good standard of numeracy;Strong organisational skillsABOUT USWhat you can expect in working with us:Emphasis on collaborative company culture and exposure to a global business based across 3 continents. A competitive compensation package where you will be rewarded and recognised for the value and commitment you bring to our business. Join a dynamic team where you will have plenty of opportunities for growth and development. Countless opportunities to learn and make a real impact in shaping the Fashion Industry's future. Our bright and colorful headquarters in Florence and Milan are essential, but meticulously finished to offer a modern workplace designed to facilitate interactions between all teams.Being part of a family-own business that thinks globally, but remains loyal to its original core values. A fast-paced environment that thrives on innovation but embraces simple values with a clear organisational model. At Patrizia Pepe, whether we're designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, we never forget to value diversity and celebrate inclusion. We recognize that the diverse talents we bring to our global workforce are directly linked to our success. That's why we always look for people who will show up as their whole selves. We thrive to create a diverse and welcoming workplace that includes colleagues with different backgrounds and experiences. That's our style!