The role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day-to-day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season, and confident in engaging and styling clients.
The Sales Assistant will welcome and assist customers throughout the entire sales process, describing the product, always focusing on delivering the highest customer experience. You will support the store management in building a store environment that nurtures creativity and employee development.
Selling skills: Be a brand ambassador and embrace the brand Selling Ceremony.Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT).Provide personalised advice and drive sales according to the customer's needs.Be able to build customer loyalty, understand customer relationship management.Be able to communicate efficiently and effectively.Be knowledgeable of the collection and the brand iconic pieces. Operations: Drive sales: Operating till system, take and process payments.Manage the till and customers queuing efficiently.Follow company policy and procedure.Manage the needs of the customer including exchanges, credit notes, and holds.Offer each customer the opportunity to be on the mailing list.Maintain the replenishment of bags, boxes etc.Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager.Processing the deliveries.Maintain a luxurious store environment and standards.Answer calls promptly and efficiently, with a pleasant and welcoming manner.Execute the loss prevention procedure and conduct regular inventories.Ensure the shop floor and stock room standards are maintained in a clean, tidy condition.Follow the health & safety guidelines. Merchandising: Process deliveries (new collection, replenishment…), transfers.Process the replenishment of the items on the shop floor according to the ZV Standards.Support the Store Management in the VM guidelines implementation. You have two years' experience or less in sales, in an upper-end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele.
You are hard-working, dynamic, energetic with a commitment to customer service.
Languages: ITALIAN and ENGLISH are required; additional languages are beneficial.
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