Sales and Station Agent Are you ready to embark on a rewarding career as a Sales and Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales and Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office, Airport Office, or both. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!
Job Description: With a warm and friendly demeanor, you will handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services.
Your responsibilities will include:
Calculating fares and arranging routes based on passenger requests.Providing schedule and fare information.Ensuring seamless coordination throughout the passenger journey.Handling reservation/booking requests efficiently and issuing tickets for both domestic and international flights.Managing processes such as Endorsement, Rerouting, and ticket returns.Welcoming passengers as the aircraft arrives and facilitating smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration.Preparing all necessary flight documents accurately and completely.Placing orders for daily catering services and maintaining comprehensive flight records.Handling accurate filing of documents post-flight and performing statistical analysis of flight coupons.Coordinating with the handling agent to locate and deliver lost items to their owners and following the compensation process if necessary.Reporting and registering operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.Desired Skills & Experience: Bachelor's degree or at least high school graduation.Permanent residence permit in the respective country (the company does not provide or assist with work permits).Minimum of 1 year experience in civil aviation or tourism.The ability to thrive in high-pressure situations.Excellent command of English and proficiency in local language(s).Availability to work in shifts, including overnight shifts.A team player who can also work independently when needed.Ability to multitask effectively and handle multiple tasks simultaneously.Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).Strong oral and written communication skills.Demonstrated sense of responsibility and the ability to make accurate and effective decisions.We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 340 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.
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