Sales And Direct Marketing Support M/F

Duties and Responsibilities Sales Support Activities: Advising Bank Insurance Specialists in managing Medical subscriptions and ensuring prompt customer assistance after selling.Supporting Bank's inquiries to facilitate CACI Dublin response as required.Monitoring the internal processes of CACI Italy and the Bank to ensure timely and effective support to the Partner Network.Developing the corporate training program, planning and coordinating training sessions with the Bank Process and product training to partner networks and area managers supporting the process of launching new products or campaigns, including test development and validation, and commercial accompaniment to the launch of the new offering. Gathering information on the existing contracts and financial conditions of the partners.Contributing to the presentation/formalization of offers to potential partners in accompaniment to CACI teams (Milan and Dublin).Supporting CACI Milan and Dublin functions in interactions with the partners (data, contracts, flows, etc.).Providing key contributions to the new product creation process.Supporting and developing ad hoc, cross-cutting, and vertical projects (product development, management of dedicated initiatives, etc.).Telemarketing Activities: Managing the activity of external contact centers, ensuring the correct execution of Telemarketing campaigns through constant monitoring and interaction.Verifying the performance of the KPIs through analysis of the data and reports produced.Maximizing the potential of commercial activity carried out by contact centers.Ensuring that industry regulatory developments are promptly implemented by contact centers according to guidelines provided by the Legal and Compliance Department, and verifying that the activity carried out by the contact centers is compliant with the instructions provided by CACI and in full compliance with the SLAs, including verifying the timing and correctness of the reports produced by the contact centers.Documenting the evidence of the scheduled periodic checks.Keeping the archive of documentation and instructions provided to the contact centers constantly updated, relating to the sales process, regulatory aspects, and the IT requirements of the campaigns.Interface: DublinMarketingDevelopmentFinancial Partners/ProspectsTPA/Contact Centers
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