Description Our Company Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of "Digital Systems & Services" - supporting our customers' digital transformation; "Green Energy & Mobility" - contributing to a decarbonized society through energy and railway systems, and "Connective Industries" - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company's consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.
About Sullair - Hitachi Global Air Power (HGAP) Sullair was one of the first to execute rotary screw technology in our air compressors, and our machines are well-known throughout the world for their legendary durability. Our products empower our customers to focus on their processes, grow their businesses, and better serve their customers.
Founded in Michigan City, Indiana, in 1965, Sullair serves customers in every corner of the globe. We have offices in Chicago and manufacturing facilities in the United States and China—all ISO 9001 certified to ensure the highest quality standards in manufacturing. Additionally, the Sullair Suzhou facility is ISO 9001, ISO 14001, and OHSAS 18001 certified.
Sullair became a Hitachi Group Company in July 2017 and became part of the Hitachi Industrial Equipment Systems Co., Ltd. (HIES) compressor portfolio. HIES established Hitachi Global Air Power (HGAP) in April 2023 to bring together its global compressed air business and renamed Sullair, LLC to operate under Hitachi Global Air Power (HGAP). We are the same organization, ownership, leadership, and staff, but now we have a name that more clearly demonstrates the breadth of Hitachi compressed air solutions, product lines, and innovation that both Sullair and Hitachi bring to the market.
What you'll be doing We are looking for the right individual to join our close-knit administration team. Working within the Sales team spread out across Europe, Middle East & Africa, you will be supporting them with duties such as pricing, lead time enquiries, order entry, and back-office management. The role will consist of primarily handling all spare parts and all products (compressors, dryers & filters) queries among other general administrative tasks. The right candidate will be able to work independently, show initiative, and be proactive. The right candidate should be robust and capable of handling a challenging environment.
Reviewing orders for accuracy – checking pricing, availability of parts, billing & shipping address.Order processing of spare parts / machines and complete product orders using SAP / SD ERP system.Configuring machines based on specifications provided by product specialists.Responding to quotes, lead time and general enquiries from existing and new customers.Liaising with various technical departments across multiple sites worldwide for assistance based on technical enquiries received from distributors.Notify customers on progress of orders and when ready to ship.Verifying documents package when orders are ready to ship.Investigating and resolving dispute resolutions (wrong part shipped, short shipment, damaged delivery).Creating request of credit and debit memos.Maintaining the spreadsheet files up to date.General day to day administration (filing, answering telephone etc.).What you bring to the team We're looking for a team player, who is motivated by delivering great work and the Hitachi vision.
The ideal candidate will possess the following skills and background:
Excellent communicator & team player.Good SAP / Excel skills are mandatory (SAP Hana 4, module SD).Fast learning ability.Methodical and with organizational capacity.Good management of stress and problem solving.Understanding/experience in international shipping.Bilingual in English language mandatory; French or other languages are a plus.The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
Benefits Package Along with a market competitive salary, we would be happy to discuss this with you during the hiring process.
Our Values We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:
Wa – Harmony, Trust, Respect
Makoto – Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin – Pioneering Spirit, Challenge
If, like us, you're pioneering, innovative and motivated to build a zero-carbon transportation future, accelerating the world's transition to greener, more efficient mobility please get in touch!
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