Bachelors' degree in Economics, Marketing, Advertising, Statistics, Engineering or Business; MBA is a plus
- Significant experience in a client facing role including but not limited to digital marketing, analytics etc.
- Experience in display or search marketing
- Adept at solving problems that span business and technology
- Influence process improvement that scales broadly; inventing and simplifying within existing processes
- Excellent organizational, relationship-building, and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results (including revenue targets) and significantly contributing to advertiser revenue growth
Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave (parental, medical) and unexpected account transitions. Amazon Adapt deploys highly skilled, hyper-agile talent that ensures customers can continue to invest in their partnerships with Amazon Advertising, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps.
As a member of the Amazon Adapt team, you will have the opportunity to work on a range of client businesses. This enables Adapt team members to experience high-velocity exposure to teams across the organization and to clients across different verticals. From day 1, Adapt team members must use their experience to earn trust with multiple stakeholders and take command of a new leadership role within a team. As a member of the Adapt team you will use your experience and vast knowledge in an array of work scenarios that affect internal stakeholders and clients. Adapt team members are decisive, knowledgeable, and use high judgement. The Adapt role will give you a chance to Learn and be Curious and the autonomy to own projects that will help you advance your career at Amazon. The Adapt team prioritizes flexibility, and hires for both 40 and 30 hour work weeks. If you are ready to make an immediate impact, embrace change, and accelerate your career at Amazon, come join us!
Key job responsibilities
We're looking for you, a highly motivated Sales Account Manager who can provide agile support to our top advertisers and deliver high quality work during transitional periods. You will be an integral part of enabling the teams to drive success, amplifying learnings and sharing best practices. You are passionate about delivering exceptional customer service, and teaching our advertisers how to make optimal analytically driven marketing decisions with Amazon Ads. This role is highly collaborative, working with Creative, Sales, Product, and Retail partners. Your strategic digital expertise is considered critical to unlocking greater value and impact for our advertisers.
You deliver revenue while managing complex advertiser goals and problems to drive revenueYou own and grow existing client revenues that may expand regionallyBecome an expert on Amazon solutions and adapt recommendations based on advertiser needsYou are able to solve ambiguous problems and identify and mitigate risks before they become roadblocksYou leverage your mastery of media and communications to develop annual brand plans and campaign media plansYou create and/or identify new insights based on multiple first-party and third-party research. You educate customers based on customized insightsYou provide in-depth data analysis to develop actionable insights and recommendations for future campaignsThis is a client facing role and requires up to 20% domestic travel as needed or 1x per month on average. Global travel may be required up to 2 times annually.
A day in the life
As an Sales Account Manager on the Adapt team, you will work with internal customers to create and execute advertising strategies while driving incremental revenue. You will rotate across teams and verticals to cover open books of business due to leaves of absence and use your experience and vast knowledge in an array of work scenarios to drive value for internal stakeholders and clients. You will consult the client to define goals and work backwards to develop a curated advertising strategy to achieve it. You use complex, data-driven insights to enrich advertisers' understanding of their campaigns, objectives and even business. Internally you work closely with Sales, Creative, Product, and other internal partner teams to drive advertiser success.
About the team
The Amazon Adapt team specializes in dynamic work. Our team supports the Global Amazon Ads Organization during gaps in business coverage due to leaves of absence, roles to be hired, and unexpected employee movement. Amazon Adapt's vision is to provide the world's most customer-centric business coverage, exceeding both customer and employee expectations during periods of transition.
This role may support various categories/verticals based upon