For a prestigious luxury 5* resort in Tuscany, we are looking for aROOMS DIVISION MANAGER The Rooms Division Manager will manage and enhance all Room Divisionteams'performancetoensureexcellentservicefortheguestsandprofessional development to the employees, in compliance with the company philosophy, operating standards and procedures.
He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork. Essential Duties and Responsibilities:Oversee all Room Division operations;Lead, train, supervise and support the team (Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping and Maintenance), enhancing the performance of the team working closely with the Front Office Manager and Executive Housekeeper;Evaluate Guests satisfaction and monitor the level of service provided for continuous improvement;Set departmental targets and objectives, work schedules, budgets maximizing and identifying revenue and cost control opportunities within the departments;Ensure effective communication between the rooms division team and the other departments, in compliance with the current procedures;Create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;Requirements:Previous work experience in luxury hotelsProven managerial abilities in people management, strategic planning and decision makingHighly organized, result-oriented with exceptional customer service and interpersonal skillsAbility to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written formExcellent knowledge of English and Italian languages, both oral and writtenProficiency in Microsoft Office applications Location: Tuscany (Italy)
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