**About us**
Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities!
We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are.
In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand.
**What we offer**
- Permanent employment contract
- Support in reconciling work and family life
- Europe-wide employee app "LEAPP"
- Discounts on accommodation and in the restaurants of the Fattal Hotel Group
- Training and development programmes at our Leonardo Academy
- Team events
**Your Main Duties**
- Ensuring, within the company's possibilities, maximum guests satisfaction during the stay
- Achieving set goals by collaborating, motivating and empowering the team
- Assisting guests who report problems and any inconveniences
- Responding to any guest complaints in collaboration with management
- Cost control activities of the different areas of their department
- Assist with housekeeping, front office and maintenance activities
- Validate uploaded invoices and check monthly and annual inventories of own departments
- Organize, manage and participate in regular department meetings
- Meet and greet guests and VIPs, as well as regular guests, recognizing and anticipating their individual needs
- Identify any development opportunities to improve customer service
- Oversee all safety and hygiene standards so that they are met at all times
**Your Profile**
- **BE YOURSELF** - Be authentic and yourself
- Successfully completed vocational training in the hotel industry or comparable qualification
- Passionate about the Hotel Industry
- Proven work experience as a Room Division Manager in a 4* hotel environment
- Thorough knowledge of customer service, office management and bookkeeping procedures
- Proficiency in Italian and English (oral and written), German would be a plus
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities, stress resistant
- Good knowledge of the main IT systems and booking systems (OTA)
- Problem-solving skills
- Flexible and adaptable
At Leonardo we are open and tolerant and value you for who you are - regardless of your origin and religion, your gender and age, your sexual orientation or possible impairments.
**Job Types**: Full-time, Permanent
**Language**:
- italian (required)
- english (required)