We are DHL Global Forwarding, a leading company in the provision of logistics services on a global scale: we offer efficient services, reliable processes, and cutting-edge technological solutions.
Specifically, as DHL Global Forwarding, we handle International Shipments, primarily conducted by Ocean and Air for both Import and Export. We are currently looking for a Station Manager to join our Team at our Rome Branch:
Key Tasks Define station operations/customer service strategy in line with business strategy and objectives, corporate guidelines and policies. Ensure development and implementation of complex projects, initiatives and partnerships for the station. Plan and ensure daily logistics operations to deliver agreed customer, service, quality and financial objectives. Develop operating budgets and proposals for new investments, and track progress of ongoing operational investments. Ensure implementation of systems to provide adequate human resources, materials and logistics infrastructure to deliver logistics services. Adjust operational capacities to changes/growth in business volumes and operational requirements to profitably deliver logistics services. Participate in identifying new opportunities, retaining and expanding customer base, and support business development through preparation and review of business cases. Encourage prompt response and support to revenue generating functions such as sales and customer service to maximize business and revenue opportunities. Define and ensure execution of operating processes, site infrastructure, equipment, IT systems, operating structure, etc.
to deliver targeted capacities. Monitor compliance with company/local statutory obligations and legislation related to safety, health, security environment & quality. Develop, communicate and enhance awareness of policies for safety of people, data and goods. Recognize opportunities and introduce best practices focusing on delivering continuous improvement and enhanced productivity. Qualifications & Key Requirements Extensive knowledge of AFR/OFR Export/Import Operations/CS. Excellent analytical skills and sales attitude. Strategic vision, Forwarding business acumen, results driven and attention to details. Proficient in performance target settlement and evaluation. Excellent communication and negotiation skills, strong problem solving attitude. Excellent people management skills, leadership and motivation. Ability to take ownership and drive station solutions independently. Capability to recognize threats and opportunities introducing best practices focusing on delivering continuous improvement and enhanced productivity. More than 6 years experience level.
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