Overview: The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities: Basic functions of the Retail Sales Associate include:
Greeting guestsAnswering questions - accurately and politelyAnswering the phoneMaking proficient sales transactions - using a point-of-sale systemHandling cash and other forms of paymentMaintaining proper cash drawer balancesDirecting guests to areas/restroomsDemonstrating impeccable product knowledgeDetermining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefitsSuggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)Maintaining a clean and organized storeMaintaining proper product stock levels – through retail pulls & inventoriesDisplaying Retail product – through HRC's visual display standardsPerforming opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create "Raving Fans"Additional Details: Job Requirements include:
Must be at least 19 years oldPerforming duties which require bending & reachingLifting up to 30-pound boxes to receive/move productStanding, for up to 8+ hoursMaintaining a well-groomed appearance ("having a plan")Following all uniform guidelinesPracticing all safety & sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense-of-urgencyDisplaying a positive and outwardly friendly attitude toward guestsMaintaining HRC's 5 core Values and Mission Statement#J-18808-Ljbffr