We are looking for an Operation Manager for one of the most important Boutiques in the Retail Luxury Sector based in Florence.
PROFILO DEL CANDIDATO IDEALE Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business-driving initiatives.
Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans.
He/she provides "Manager on Duty" coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed.
Missions Description: Stock Management & Logistics
- Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
- As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.
- Organize inventory management (weekly cycle counts and annual inventory).Process/Internal Control
- In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
- Be responsible for staff training on policy & process Care Services (Repairs & Returns).
- Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks.
- Review after-sales reports and initiate action plans as needed.
- Be responsible for staff training on Care Services guidelines.Till & Cash Management
- Supervise till operations.
- Be responsible for expense control.Store Systems Referent
- Be the referent for all "back-office" tools ensure staff training, adoption, and correct use in the store.
- Realize ad hoc demands concerning equipment/application access in E-services.
- Support the Digital Coordinator to deploy retail special projects when needed.Facilities Management
- Supervise supplies needs (uniform/consumable supplies).
- Maintenance and store upkeep.
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