In RE&D, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers Our team is a diverse and nimble group that manages and provides services to Apple's Retail stores and workplaces. We develop and run Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world We are seeking an experienced, collaborative, and highly motivated senior facilities professional to join our team and oversee the facilities maintenance of Apple's retail stores in the EMEA region. Description - The Facilities Manager must have proven experience in facilities management with a demonstrated ability to operate buildings as exceptional retail spaces, consistently delivering high-quality results and optimal value. This role is responsible for managing the facilities services for Apple retail stores in the EMEA region. Proactively engage with and support retail stores within the region, addressing store needs promptly. Conduct comprehensive service reviews at least twice a month and provide oversight for all major work. Perform regularly scheduled, structured site visits to assigned store locations to identify and document issues impacting the store experience. Maintain close communication and partnership with store, market, and global retail support leadership. Collaborate with and manage service providers to ensure effective delivery of contracted maintenance services that meet store requirements. Lead facilities support teams and contractors in delivering timely, cost-effective operational services, and coordinate responses to emergencies impacting operations. Drive functional and operational excellence across all projects and programs by providing consistent, actionable feedback to cross-functional teams, including real estate, design, innovation, standards, merchandising, direct sourcing, security, and IS&T. Apply significant expertise and experience in the maintenance and functionality of buildings, systems (electrical, mechanical, plumbing), machinery, landscaping, and quality improvement initiatives. Oversee OPEX and CAPEX budget creation and management using tools such as Service Channel, including forecasting for the designated region. Supervise commissioning agents and contractors to ensure smooth store acceptance and handover of various projects and programs. Manage key service providers directly through work order systems, weekly check-ins, and continuous evaluation via store visits and financial performance reviews. Engage with general contractors, consultants, vendors, and maintenance service providers, including overseeing competitive bidding, negotiating agreements (e.g., SOWs, CPSAs), and managing project-specific contracts. Collaborate consistently with development and design teams to provide feedback that supports continuous improvements in building functionality and material selection. You will partner with Apple management, the Apple Retail Design Team, Development, Apple partners including Finance, Security, IS&T, EHS and landlords, internal/external vendors and suppliers. Minimum Qualifications Extensive experience in facility and project management in Italy Management of all soft and hard services associated with the retail / real estate portfolio. This includes mechanical, electrical, janitorial, construction Deep expertise in project management, planning, scheduling, budgeting and resourcing on a range of project sizes Experience managing external vendors Ability to travel regularly throughout your region - minimum 50% travel required to tour all stores in Geo, meet with facilities team, manage vendors, and drive expectations on operational results Fluency in English language Preferred Qualifications Highly motivated and service orientated to succeed and provide best-in-class IFM services. Excellent communication and influencing skills working with all levels of an organization. Excellent problem solving, critical thinking, and interpersonal skills. Ability to bring cross-functional teams together within and outside the Real Estate & Development function, including Security, IS&T, Finance, Corporate Communications, and Procurement to ensure standard methodologies and continual process improvement. Strong and timely reporting ability – accurate in written and verbal reporting. Degree qualified in related field e.g. Engineering/Architecture/Business. J-18808-Ljbffr