The Restaurant Supervisor provides independent initiative and judgment, leadership and direction to ensure efficient, effective, and profitable operation for the F&B Venue assigned at the Grand Hotel Timeo whilst supporting F&B initiatives as required. He / she will manage the day-to-day operation of the F&B departments assigned that commensurate with running a successful commercial enterprise.
The Restaurant Supervisor is required to take full ownership and accountability for the assigned FB Venue and run day-to-day operations independently of Grand Hotel Timeo. Ensure all routine matters are handled effectively without guidance and must be able to interact with employees within immediate business areas. Maintain and update as required a departmental filing system, which ensures that documentation is easily accessible. Adhere to the Company's Procedures and rules. Maintain strict confidentiality and ensure work is of the highest level. Establish high levels of participation in the project during its pre and post-opening stages to set the required operational standards in F&B in line with international standards.
PRINCIPAL ACCOUNTABILITIES: To ensure that relevant grooming standards are adhered to, both personally and by the team, reflecting a professional image for our guests.To conduct pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guests' arrival.To meet and greet guests in a professional and efficient manner.To ensure that mise en place levels are maintained accurately.To promote upselling techniques and maximize the profitability of the venues.To control and maintain all Beverage stock, conducting monthly inventory.To coordinate the service of food and beverages together with Manager and Assistant efficiently and accurately.To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication.To report and follow up all maintenance defaults affecting efficient and professional delivery of service.Maintain accurate and complete knowledge of all products (F&B), services, facilities, equipment, procedures and policies, standards, promotions and activities, business requirements, etc.To ensure record of all guest orders and transactions through Silverware.To ensure that any matters relevant to guests' satisfaction are communicated appropriately, allowing for corrective measures to be taken.To serve food and beverage according to guests' needs and expectations.To maintain HACCP.Requirements: At least one year in a supervisory position in F&B Department with the ability to manage projects.Must have sound knowledge of food & beverage products.Candidate must be aware of Management functions and have the ability to communicate with all levels of personnel.Must be able to check cost control reports and be fully aware of the internal organization of a catering department.Must be aware of hygiene standards and HACCP requirements.Must be familiar with menu engineering.Familiarity with Banquet revenue generation and yielding is an added advantage.Good grasp of P&L analysis.Fluent English and additional languages desirable.Must have refined skills in public relations.Must have Typing skills, Windows XP, Word, Excel, Outlook, Microsoft Projects.Knowledge of LQA standards is considered a plus.Benefits: Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
Training and development opportunities.Corporate Welfare provided.All meals provided.All uniforms and dry-cleaning.Team social events.Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage.Accommodation may be provided upon request.Time off: Enjoy 2 days off per week.ABOUT BELMOND:
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalized team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.
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