Department: Food & Beverage
Job Level: Management
Job Type: Full Time
Hours per week: 40
Job Reference: REQ11645
Date Posted: 31 July
If you know art'otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that's what you'll deliver in our brilliant restaurant and bar spaces.
Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a bright idea, a recommendation that only you could give. You'll know exactly who needs what and when, you'll remember their names and you'll use your creativity and expertise to deliver a fantastic dining experience every time.
In your role as Restaurant Manager, you will be a hands-on, proactive, and enthusiastic leader, injecting your personality into your work and inspiring the team to deliver a warm and memorable guest experience. You will be able to show off lots of warmth and charm, adept at building lasting relationships with both guests and team members alike. You will continually commit to the highest standards of service and operations, and working closely with the senior management team, you will be responsible for the overall performances of the Restaurant team, supporting the management in achieving the financial targets, assisting in recruitment and team development, stock management, and health and safety.
How you do it: You'll provide a friendly, courteous, and professional service at all times to the highest standards, leading by example. You'll build and maintain an efficient team of employees, driving the team towards the objectives of the business. You'll develop a learning culture and to ensure that all team members feel valued and rewarded. You'll manage all employees in line with the agreed skills and standards, giving regular feedback and reviews. You'll ensure all guest requests and queries are responded to promptly and effectively. You'll follow the guidance and instructions given by the leadership team, supported by the company's standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague's satisfaction, health & wellbeing. Attends and completes all mandatory H&S training. You'll effectively communicate with both internal and external guests (including hotel colleagues) via written correspondence, phone, technology platforms and face to face. You'll proactively upsell and promote all hotel outlets (such as upselling, special events & VIP entertaining) as well as any related reward programs and you'll actively support in the development of internal & external marketing initiatives and display a passionate approach towards the improvement of new methods of services & concepts. You'll create an imaginative and inspiring atmosphere with personalised service for each guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback. You'll provide leadership through leading by example, clearly communicating both operational & strategic information, ongoing customer feedback, ensuring team members are trained & developed, empowering your team and providing an inspiring service culture through briefings, team meetings, allocation of resources, micros, handovers and supervision of the team. You'll share best practices with regards to efficiency, profitability, productivity. Personality is key to our roles at art'otel. be bold. be creative. be original. You'll complete tasks relevant but not limited to guest & employee cycles in R&B outlets. You'll be focused on delivering truly memorable experiences and is passionate about the R&B offering. You'll take your cues from the guidance and instructions given by your leadership team. You'll also be backed up by PPHE's standard operating procedures. What you Bring: You're a great communicator, making sure there's effective communication between back of house and front of house, all with the goal of smooth service that goes above and beyond. You have the highest standards of service, making sure we're consistently going above and beyond for our guests. You're up to date on all our Company policies and procedures throughout the restaurant, including health and safety and food safety, and you're always checking to make sure we comply.
There's a lot more to this job than we've given you here – don't worry, we'll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art'otel.
Therefore, we offer a range of great benefits for you to enjoy: 26 Days of holidays a year Open & transparent communication culture Exclusive discounts for PPHE & Radisson Hotels worldwide Exclusive discounts for Hotel Restaurants Meals on Duty A competitive package and opportunities for development Apply now and join one of the best places to work in hospitality "The Caterer 2021"
Be bold. Be creative. Be original. A fun place to create and inspire.
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