With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant'Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas. The ideal candidate has experience working in Italy, ideally in a resort, and will have a wealth of experience in the F&B field with excellent knowledge and attention to details in deliverying excellence to our guests. They should also be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts. The position is based in Taormina, Sicily and the contract is full time. You must possess the legal right to work in Italy / EU. JOB PURPOSE To greet guests in a friendly, professional, and courteous manner, accurately and efficiently handling all Restaurant & Bar reservations and table assignments, enhancing the hotel's reputation for excellence. NATURE & SCOPE Reports directly to the Restaurant Manager The Hostess is required to take full ownership and accountability for all F&B Venues booking and greeting operations of Villa Sant'Andrea Ensure all routine matters are handled effectively without guidance and must be able to interact with employees within immediate business areas. Maintain and update a departmental filing system as required, ensuring that documentation is easily accessible. Adhere to the Company's Procedures and rules. Maintain strict confidentiality and ensure work is of the highest level. Establish high levels of participation in the project during its pre and post-opening stages to set the required operational standards in all FB Venues in line with international standards. PRINCIPAL ACCOUNTABILITIES: Familiar with local culture and governmental policies. Ensure high standards of professional presentation and grooming. Maintain strong, professional relationships with internal and external guests and relevant representatives from competitor hotels, business partners, and other organizations, including local schools, hotel schools, and universities. Respond to changes in the Hostess function as dictated by the industry, company, and hotel. Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene and health. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned. RELATIONSHIP WITH GUESTS AND COLLEAGUES To maintain a high customer service focus by approaching the job with the customers always in mind and being proactive promptly towards their needs and requests. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested. To maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. To actively promote the services and facilities of Villa Sant'Andrea to guests and suppliers of the Hotel. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Requirements PERSONAL PROFILE Ensures a team spirit and working discipline. Make sure that all rules and regulations according to Belmond guidelines are in use. Displays emotional maturity and sensitivity in dealing with others. Organized and demonstrates good planning skills. Operates with integrity and objectivity at all times. Proactive to address and resolve issues. Delivers results within a pressurized deadline-driven environment. First-class people skills and the ability to communicate effectively across a multi-national, multi-cultural environment. EMPLOYEE PROFILE Displays warm and genuine hospitality, indulging and anticipating the guest Operates with confidence and great attention to detail Provides stylish and sophisticated service Multi-Skilled works with passion and vitality Sincere, respectful and warm-hearted Ambassadors of the Belmond brand. QUALIFICATIONS & EXPERIENCE (COMPETENCIES REQUIRED) Previous experience in similar and/or related fields in a 5* Hotel. At least 1-year of experience at the same level. Diploma or relevant qualification in Hotel Management (desirable) Proficient in English & Italian Language Additional languages are desirable Benefits Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi." Training and development opportunities. Corporate Welfare provided. All meals provided All uniforms and dry-cleaning Team social events Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage Accommodation maybe provided upon request Time off: Enjoy 2 days off per week ABOUT BELMOND Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
