POSITION OVERVIEW We are looking for a warm and personable Restaurant Host/Hostess Server to join our team. In this dual role, you will be the first point of contact for guests dining at our resort, welcoming them with grace and professionalism. You will also provide seamless service throughout their meal, ensuring a memorable dining experience that reflects the resort's commitment to excellence.
RESPONSIBILITIES ESSENTIAL HOST FUNCTIONS: Assisting the F&B leadership team on ensuring the overall dining experience expectations of the guest are met.The Host is the guest main point of contact when they enter the dining room for dinner.Welcomes guests according to the resort standards and escorts them to their table.Ensures tables are properly set with the correct amount of table settings before guests are escorted.Gives all reservation notes and guest preferences to the servers.Presents the menus and explains them to the guests.Obtains water preference for each guest.Assist with all parameters that may affect the guest experience, such as room temperature, lighting, and overall appearance of the dining room.Receives and coordinates guest reservations through the Reserve Reservation Software.Maintains a pleasant and welcoming environment for the guests' enjoyment at all times, ensuring the best dining experience.Checks on guests throughout their dinner to ensure satisfaction.Thanks and greets guests with genuine appreciation before they leave.Assesses guest complaints, inquiries, and recommendations, notifying management on any guest complaints.Anticipates and addresses guest needs.Ensures all menus are clean and in good condition and accurate.Speaks to guests and staff using clear, professional, and respectful language at all times.Ensures the highest quality of standards are met for service. Checks for cleanliness & organization in all dining room/storage areas.Assists the F&B Leadership team on ensuring the Chef's culinary vision and daily specials are properly shared with the guests.ESSENTIAL SERVER FUNCTIONS: Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility for guest needs.Attending the daily line-up and knowing what the specials are and how many we have.Answering guests' requests immediately.Being aware of all tables in the dining room; if you notice a table that has been unattended for a while, ask if there is anything you can do for them.Informing the kitchen of any special requests or needs (allergic to shellfish).Knowing how to answer the phone and properly take a Private Dining order (also need to ask for turn down service during the PM shifts).Communicating with other servers or back servers to see if they need any help.OTHER FUNCTIONS: Taking daily status report of all suites.Supporting the team in a positive & helpful manner.Reporting missing or damaged items and lost and found items.Keeping high personal grooming standards and maintaining a neat uniform.Wearing a nametag at all times.Performing other duties as assigned by management.Assisting in the setup and breakdown of special events and functions.Becoming familiar and complying with all Amangani policies and procedures.Being prepared to answer any questions about the hotel or the food.Completing opening & closing responsibilities. QUALIFICATIONS Needs to be competent in the use of Micros & Excel.Knowledge of dining room and kitchen procedures is helpful.
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