Job Overview
We are seeking a responsible and proactive Night Manager to oversee the night-time operations of our hotel.
You will be responsible for maintaining a safe and secure environment and ensuring guest satisfaction during night-time hours.
You will work with the front office team to ensure excellent service for our guests, continuously fine-tuning service and guest management skills, in compliance with our company philosophy, operating standards and procedures.
Responsibilities and DutiesManage and coordinate all activities during night-time hours, including front desk operations, security, room service, housekeeping, and maintenance;Address any guest inquiries, concerns, or complaints promptly and professionally;Evaluate and improve processes to ensure high levels of guest satisfaction throughout the night;Monitor cash registers and report discrepancies to the administrative department;Take care of guests, check-in and check-out operations in compliance with department standards and procedures;Produce complete nightly reports, including occupancy rates, revenue summaries, and incident reports;Ensure accuracy and completeness of all paperwork to be shared with management and administration departments;Maintain professional relationships with guests, suppliers, and colleagues;Communicate effectively with daytime management and other departments to ensure continuity of operations and address any issues or concerns that arise during the night;Conduct nightly audits of financial transactions, including room charges, payments, and adjustments;Implement appropriate protocols and coordinate with emergency services as needed;RequirementsPrevious experience in a similar role, preferably in the hospitality industry;Strong leadership and communication skills;Ability to work independently and make decisions;Excellent problem-solving abilities;Fluent in English and Italian;Proficiency in computer systems and hotel management software;
#J-18808-Ljbffr