At Tesla, our Service Managers are the front-line leaders of our Service operation.
In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as our employees.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world's transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working, as well as having a passion for true leadership and our brand.
What to ExpectIn Tesla, our Service Managers are responsible for:
People: Our Service Managers are people developers, thus should possess the ability to inspire.
We expect you to be 100% committed to the success of your team and actively involve yourself in your team members' growth and development.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
You will provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities.Customer Focus: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be.
You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience.Operational Excellence: As a Service Manager, you must understand and own every aspect of your service center's performance.
You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.Financials: Service Managers are expected to understand our business, know their numbers, and lead the center's daily operations to achieve specific goals in quality, productivity, customer satisfaction, and profitability.Our Service Managers act in the best interest of Tesla by demonstrating sound judgment.
You must have a passion for our mission, our people, and our customers.
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
You Must:Be a leader and a team player.Take ownership and create a culture of trust and accountability.Love to change the status quo and work well in high-pressure situations.Be strategic and proactive.Possess a strong technical aptitude and a great interest in acquiring in-depth knowledge about every role and process in your Service Center.Be self-aware, flexible, and open-minded.Possess a combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.Be an advocate for your team and your customers.Ensure a safe working environment for both employees and customers.What You'll BringExperience in the automotive industry is preferable, but not essential.Proven background as an exceptional people leader.Ability to work well in an agile, fast-paced environment.Proven experience of working within a business at both strategic and operational levels.Understanding of local legal employment rights and processes is desirable.Ability to adapt to constantly changing business needs.Proven ability to build strong relationships with other business areas.Strong drive to motivate a team and facilitate others to achieve success.Ability to perform well under pressure.Exceptional communication skills.Digitally savvy – ability to adapt quickly to new technology and systems.Good knowledge of MS Office.Able to communicate effectively in English and Italian.Must have and continue to maintain a valid driving license and safe driving record.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla.
We build it into our products and view it as an essential part of our business.
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